IT Application and Service Analyst

Posted Date 2 months ago(1/18/2018 3:20 PM)
Noblis ESI
Requisition #
Regular Employee
Security Clearance
Top Secret/SCI with CI Polygraph
Full Time
Job Category
Information Systems Engineering


Noblis is hiring professionals for IT Applications and Services Analyst with Top Secret SCI clearances in Chantilly, Virginia. 


Provide Systems Engineering Technical Assistance (SETA) to the PM/COTR:  

  • Assess and analyze applications and services throughout their lifecycle to include design, test, operations and improvement

  • Provide service-related input, review and disposition of service change requests, and resolve service-related issues

  • Identify internal processes necessary to provide and support the service

  • Develop general description, features, limitations, how to request the service, how to get help/support

  • Develop documentation for enterprise service catalog, SLA/OLSs and helpdesk support

  • Monitors the health of the service and makes recommendations and decisions for changes and improvements

  • Evaluate and determine response to non-standard service requests

  • Review IT Service performance, metrics, operational issues

  • Identify IT Service needs and opportunities based on service performance, metrics, operational issues or emerging unmet needs

  • Coordinate service retirement activities

  • Develops written plans, policies, and procedures to document processes to support application and service management lifecycle

  • Builds and maintains relationships with team members, vendors, and other departments

  • Participate in IPT meetings and review process boards

  • Track and respond to office tasking, build and present program briefings and update project schedules and calendars

  • Ability to work independently with minimal supervision and perform other duties as assigned      



  • Must have and maintain an ACTIVE Top Secret/SCI clearance
  • Must have or obtain a CI Polygragh
  • High School Diploma with equivalent degree experience
  • Must have 6 years’ experience in a an IT role with at least 2 years' experience with IT Service Management 
  • Experience managing services and applications in federal government environments

  • Analytical, written, and verbal communication skills required
  • Power Point and Excel skills
  • Expected to seek and assume higher levels of technical responsibility, manage time effectively across more than one initiative, and apply sound technical judgment
  • Must be able to demonstrate excellent relationship building skills
  • Must be able to travel


  • Bachelor’s Degree in Business, Science, Technology, Engineering, or Mathematics
  • Experience in government furnished property management
  • Knowledge of acquisition policies/guidance preferred
  • Experience with ITSM tools
  • Experience with databases

  • IT Infrastructure Library (ITIL) qualification or experience
  • Proficiency with databases

Noblis has won numerous workplace awards. Noblis maintains a drug-free workplace and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race. EEOC.







Apply for this job

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Want to know about available job opportunities at Noblis? Want to receive personalized alerts with jobs that match your skills and interests? Join the Noblis Talent Connection.