Help Desk Technician

2 weeks ago(1/5/2018 2:06 PM)
Company
Noblis
Requisition #
5879
Reg/Temp
Regular Employee
Security Clearance
None
FT/PT/On-Call
Full Time
Job Category
Information Systems Engineering
Location
US-VA-Reston

Responsibilities

The candidate's primary responsibility will be to provide Level 1 Help Desk phone support to Noblis employees located at HQ, as well as remote sites and satellite offices.  All Incidents and Requests will be documented in Unicenter ServiceDesk . The candidate will also assist other team members with the following activities:


• Configure new PCs with the Noblis standard software suite and business applications
• Troubleshoot hardware, software and network (LAN/WAN, wireless and remote access) problems
• Resolve account access/password problems
• Evaluate and test new products
• Write/review software installation instructions, knowledge base articles

Qualifications

  • Bachelor's degree in Computer Science or related field and 1-2 year of experience.
  • Must have a strong working knowledge of Windows operating systems (Windows 7) and an excellent foundation in troubleshooting skills.

  • Experience working as a Level 1 Help Desk Technican is required.
  • Excellent foundation in troubleshooting skills – logic, if/then, cause/effect analysis is critical.

Overview

Noblis and our wholly owned subsidiaries, Noblis ESI and Noblis NSP, are solving difficult problems that help our government and our country. We bring the best of scientific thought, management, and engineering expertise with a reputation for independence and objectivity. We support a wide range of government and industry clients in the areas of national security, intelligence, transportation, healthcare, environmental sustainability, and enterprise engineering. Learn more at noblis.org/about.

 

Why work at a Noblis company?

Our employees find greater meaning in their work and balance the other things in life that matter to them. Our people are our greatest asset. They are exceptionally skilled, knowledgeable, team-oriented, and mission-driven individuals who want to do work that matters and benefits the public.

 

Noblis has won numerous workplace awards. Noblis maintains a drug-free workplace and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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