Summer 2025 - Knowledge Management/Natural Language Trainer/Writer

Noblis is seeking a highly motivated and results driven individual to join our Technology Shared Services team based out of our headquarters in Reston, Virginia.

Responsibilities include, but are not limited to:

• Develop and apply basic skills in areas of Knowledge Management, AI Search, and Natural Language Understanding (NLU) with clear direction from your supervisor. 
• Regularly review usage of Noblis Knowledge Base(s) and search usage. Analyze content for effectiveness of articles and in managing common problems and questions, and recommend articles and/or NLU intents for revision. 
• Review Virtual Agent (VA) usage and hit rates; recommend changes to NLU intents to increase probability of user finding an appropriate conversation to resolve a query.
• Develop best practice guidelines for tailoring article content, conversations, and intents for improved accuracy. 

• Rising Junior or Senior majoring in Communications, English, Information Management or related field. 
• Interest in participating in use of automated communications to facilitate process flow and issue resolution. 
• Above average ability to write in English clearly. Experience creating written content in accordance with AP Standards. 

• Course work or experience in artificial intelligence, natural language processing, information management or process automation/flow modelling.
• Experience with Microsoft Office 365 Suite (Outlook, Word, Excel). 
• Course work in data analysis/statistics.

Noblis and our wholly owned subsidiaries, Noblis ESI, and Noblis MSD tackle the nation's toughest problems and apply advanced solutions to our clients' most critical missions. We bring the best of scientific thought, management, and engineering expertise together in an environment of independence and objectivity to deliver enduring impact on federal missions. Noblis works with a wide range of government clients in the defense, intelligence and federal civil sectors. Learn more at Noblis -About Us

Why work at a Noblis company?

Our employees find greater meaning in their work and balance the other things in life that matter to them. Our people are our greatest asset. They are exceptionally skilled, knowledgeable, team-oriented, and mission-driven individuals who want to do work that matters and benefits the public. Noblis has won numerous workplace awards. Noblis maintains a drug-free workplace.

At Noblis we recognize and reward your contributions, provide you with growth opportunities, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category. We encourage you to learn more about our total benefits by visiting the Benefits page on our Careers site.

Compensation at Noblis is determined by various factors, including but not limited to, the combination of education, certifications, knowledge, skills, competencies, and experience, internal and external equity, location, clearance level, as well as contract-specific affordability, organizational requirements and applicable employment laws. The projected compensation range for this position is based on full time status. For part time or on-call staff, compensation is proportionately adjusted based on hours worked. While monetary compensation is important, it's just one component of Noblis’ total compensation package.

Noblis is an Equal Opportunity Employer. Employment decisions are made without regard to race (as well as because of or on the basis of traits historically associated with race, including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, pregnancy, childbirth, lactation and related medical conditions, genetic factors, military/veteran status, or other characteristics protected by law.

Noblis is committed to the full inclusion of all qualified individuals. As part of this commitment, Noblis will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact employee-relations@noblis.org.