IT Support Technician

Posted Date 3 months ago(3/28/2022 3:22 PM)
Requisition #
Security Clearance
Full Time
Portal Location : Location
US-CA-San Diego


Noblis MSD is seeking a Senior Support Technician with 5+ years of operational support experience. This is an excellent opportunity for a mid-level Support Technician to work in a full-time capacity providing preventative and advanced troubleshooting, maintenance, and deployment for the facility company, network infrastructure (routers, switches, cabling), systems (servers, workstations, printers, laptops) and office applications (MS office, windows OS, Visio, Project, Adobe and networking iOS desirable SolidWorks, and AutoCAD). The candidate will troubleshoot and diagnose issues to identify problems and develop solutions to resolve those problems to maintain a high level of up-time, allowing users to maintain operational availability. The candidate will also be responsible for maintaining telecom and Wi-Fi devices for communication.


In this position, the candidate will order, configure and deploy new computing assets to users including standard software builds as well as customized applications required for specific users, configure network connectivity, printers, and wired and wireless networking. The candidate will provide onsite office and remote support tasks for the networking system including analyzing and troubleshooting system functionality and performance, identifying, implementing, and testing required updates and repairs. This includes procurement and management of equipment, parts, spares, and materials; install, de-install, relocate and re-install hardware; develop and creating, and maintaining system documentation and configuration management including tracking users, licenses, hardware, telecom, and other assets assigned; provide user training on the network system standard load, assist new hires in operations; and provide operating system, and administration.


Job Duties:


Work may require customer support at a federal client located in the San Diego area

Validate all users have properly functioning hardware and software

Assignment of tasking through a trouble ticket system must be flexible to accommodate new requests or changes in prioritization

Provide support for all standard applications including Microsoft Office Suite, Modern Web Browsers, Adobe Acrobat and Creative Suite, and other business applications

Provide support for iOS and Android mobile devices

Install and configure computer hardware for deployment to employees

Install, configure, and upgrade applications running on company hardware

Configure network protocols on company-owned computers and printers


The candidate must be able to:


Be responsive to phone calls and email messages for internal and external customers

Troubleshoot incidents and requests received in a ticketing system

Prevent, identify, troubleshoot and resolve interface issues between commercial contractor networks and Government networks

Prioritize work effectively and efficiently to users (customers) within the IT team environment

Communicate effectively with a diverse internal and external customer population, from executives to field personnel, and determine their support needs

Troubleshoot remote connectivity

Communicate technical solutions in a user-friendly, professional, and courteous manner

Maintain a Secret level security clearance


Required Skills:


Self-starter and able to manage all customer support issues at a site location serving up to 100 onsite staff

Must have a 4-year degree in a technical field plus 2 years experience, or six years experience with no degree

Candidates must meet DoD 8570 compliance and have a current IA certification (CompTIA Security+ or Cisco Security) have certification or recent certified training in Windows 10 or 11 and Windows Server 2016 (configuring Active Directory and Advanced Network Infrastructure)

Previous experience with government or Navy networks is a plus, including support for PKI & ECA certificates, as well as unique environments/Applications such as GCC High, Flank Speed, and CMPro


With the continuing impacts of COVID-19 around the world, we are taking action to protect the health and well-being of our colleagues and maintain the safety of the communities where we operate. Noblis seeks an environment free from COVID-19 and prefers all employees to be fully vaccinated for COVID-19.  Attestation of vaccination status will be required for employment with Noblis.  Unvaccinated employees may be subject to additional health and safety requirements to include any federal, state and/or client restrictions.


Noblis and our wholly owned subsidiaries, Noblis ESI, Noblis MSD and Noblis + Mikros Systems tackle the nation's toughest problems and apply advanced solutions to our clients' most critical missions. We bring the best of scientific thought, management, and engineering expertise together in an environment of independence and objectivity to deliver enduring impact on federal missions. Noblis works with a wide range of government clients in the defense, intelligence and federal civil sectors. Learn more at Noblis -About Us


Why work at a Noblis company?

Our employees find greater meaning in their work and balance the other things in life that matter to them. Our people are our greatest asset. They are exceptionally skilled, knowledgeable, team-oriented, and mission-driven individuals who want to do work that matters and benefits the public. Noblis has won numerous workplace awards. Noblis maintains a drug-free workplace.


Noblis is an Equal Opportunity Employer. Employment decisions are made without regard to race (as well as because of or on the basis of traits historically associated with race, including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, pregnancy, childbirth, lactation and related medical conditions, genetic factors, military/veteran status, or other characteristics protected by law.


Noblis is committed to the full inclusion of all qualified individuals. As part of this commitment, Noblis will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

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